Baseus SharpTool Series Emergency Hammer Pro-Cluster Black
- Fast and easy window breaking
- 4 lighting modes
- U-shaped seat belt cutter
- High-hardness tungsten steel spike
Shipping & Return Policy
Shipping & Delivery
1.1 Shipping Fee
Free Shipping on Orders Over $59 AUD.
There is a shipping fee of $10 for orders under $59 AUD.
1.2 Shipping Zones
The delivery time for items is as follows:
Shipped From: Australia
Delivery Time: 5-11 Business days
During Black Friday, expect extended delivery times due to high demand and increased order volume.
1.3 Delivery Areas
Our website products can support Australia delivery.
1.4 Taxes and Duties
The purchase price does NOT include import duties, VAT, and other taxes and fees.
1.5 Frequently Asked Questions
Q: Can I change the shipping address of my order?
A: Orders can be edited or canceled only before the shipment via our customer support team crazywh2024@gmail.com. We cannot change the shipment information once the product is en route.
Q: The logistics track has not been updated after shipment. What should I do?
A: If the logistics track has not been updated after 7 days, please contact us. If within 7 days, please wait patiently.
Q: Why did I only receive part of my order?
A: We might have divided your order into several packages. Perhaps those packages are delivered on different time. Please wait 7 days and contact us for logistic tracking.
Q:When logistics information indicates that the package has been delivered, but nothing arrives, what should I do?
A: It is recommended that first you call the local post office to confirm and check the surrounding environment again for parcels. Please contact us, we would love to help you.
Q: What do I need to do when I received a different product instead of what I ordered?
Please contact customer support at crazywh2024@gmail.com
Return & Refunds
Baseus has implemented an easy and straightforward return policy for customers. Within the validity warranty period, customers are entitled to free return, exchange, and repair services in compliance with relevant regulations.
2.1 7-Day No Reason Return and 30-Day After-Sales Guarantee
- Within 7 business days of receiving a product if the product has no manufacturing defect and is still in new condition.
- Within 30 business days of receiving a product if the product has a manufacturing defect.
2.2 How to start a return
- Contact the Baseus customer service team by email at crazywh2024@gmail.com to obtain a return shipping address with the following information:
-
Order number
-
Proof of purchase
-
Video or photo of the faulty product (if applicable)
- Request for a Return in the email.
-You will receive an email with the return process with address and precautions.
2.3 Return shipping cost
For non-quality related warranty claims, buyer is responsible for shipping costs. The seller is responsible for shipping costs if he requests a return for product inspection.
Shipping costs should be covered by the buyer in the following situations:
- Customer issues (dislike, unwanted)
- Returning products for any reason other than a proven defect
- Warranty claims on items taken outside the original country of purchase
- Buyer's accidental returns
- Returning incorrect items
- Returning items claimed to have defects but found by Baseus quality control to be in working condition
- Returning defective items in international shipping
- Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
If the shipping item is over $39, please consider using a shipping service that provides tracking, or purchasing shipping insurance. Otherwise, Baseus cannot guarantee items are successfully returned.
2.4 Refund Policy
All refunds will be processed within 3 business days after the warehouse confirms receipt of the returned items. After we issue the refund, it may take up to 7-15 business days to reflect in your original payment method.
If you haven't received your refund for a long time after we process your refund, please check with the paying bank.
Non-refundable situation
- A package with visible wear or damage
- Lost or stolen products
- Labels, machine serial numbers, waterproof marks, anti-counterfeiting marks, etc. torn up or altered.
- Free products
- Repairs through 3rd parties
- Purchases from unauthorized resellers
- Items that are not from Baseus
- The product was used or dismantled
Shipping & Return Policy
Shipping & Delivery
1.1 Shipping Fee
Free Shipping on Orders Over $59 AUD.
There is a shipping fee of $10 for orders under $59 AUD.
1.2 Shipping Zones
The delivery time for items is as follows:
Shipped From: Australia
Delivery Time: 5-11 Business days
During Black Friday, expect extended delivery times due to high demand and increased order volume.
1.3 Delivery Areas
Our website products can support Australia delivery.
1.4 Taxes and Duties
The purchase price does NOT include import duties, VAT, and other taxes and fees.
1.5 Frequently Asked Questions
Q: Can I change the shipping address of my order?
A: Orders can be edited or canceled only before the shipment via our customer support team crazywh2024@gmail.com. We cannot change the shipment information once the product is en route.
Q: The logistics track has not been updated after shipment. What should I do?
A: If the logistics track has not been updated after 7 days, please contact us. If within 7 days, please wait patiently.
Q: Why did I only receive part of my order?
A: We might have divided your order into several packages. Perhaps those packages are delivered on different time. Please wait 7 days and contact us for logistic tracking.
Q:When logistics information indicates that the package has been delivered, but nothing arrives, what should I do?
A: It is recommended that first you call the local post office to confirm and check the surrounding environment again for parcels. Please contact us, we would love to help you.
Q: What do I need to do when I received a different product instead of what I ordered?
Please contact customer support at crazywh2024@gmail.com
Return & Refunds
Baseus has implemented an easy and straightforward return policy for customers. Within the validity warranty period, customers are entitled to free return, exchange, and repair services in compliance with relevant regulations.
2.1 7-Day No Reason Return and 30-Day After-Sales Guarantee
- Within 7 business days of receiving a product if the product has no manufacturing defect and is still in new condition.
- Within 30 business days of receiving a product if the product has a manufacturing defect.
2.2 How to start a return
- Contact the Baseus customer service team by email at crazywh2024@gmail.com to obtain a return shipping address with the following information:
-
Order number
-
Proof of purchase
-
Video or photo of the faulty product (if applicable)
- Request for a Return in the email.
-You will receive an email with the return process with address and precautions.
2.3 Return shipping cost
For non-quality related warranty claims, buyer is responsible for shipping costs. The seller is responsible for shipping costs if he requests a return for product inspection.
Shipping costs should be covered by the buyer in the following situations:
- Customer issues (dislike, unwanted)
- Returning products for any reason other than a proven defect
- Warranty claims on items taken outside the original country of purchase
- Buyer's accidental returns
- Returning incorrect items
- Returning items claimed to have defects but found by Baseus quality control to be in working condition
- Returning defective items in international shipping
- Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
If the shipping item is over $39, please consider using a shipping service that provides tracking, or purchasing shipping insurance. Otherwise, Baseus cannot guarantee items are successfully returned.
2.4 Refund Policy
All refunds will be processed within 3 business days after the warehouse confirms receipt of the returned items. After we issue the refund, it may take up to 7-15 business days to reflect in your original payment method.
If you haven't received your refund for a long time after we process your refund, please check with the paying bank.
Non-refundable situation
- A package with visible wear or damage
- Lost or stolen products
- Labels, machine serial numbers, waterproof marks, anti-counterfeiting marks, etc. torn up or altered.
- Free products
- Repairs through 3rd parties
- Purchases from unauthorized resellers
- Items that are not from Baseus
- The product was used or dismantled
Brand: Baseus
Functions: hammer / knife / flashlight
Material: ABS + aluminum alloy
Dimensions: 78 x 44 x 22mm
Connector type: USB-C 5V / 0.5A
Battery capacity: 650mAh
Features:
- Versatile and convenient design
This device can be used to break glass, use a flashlight or cut seat belts in an emergency.
Compact and convenient design, easy to carry when traveling.
- High precision
The cutting blade is made of stainless steel and carefully sharpened to ensure high precision.
- Solid material
The casing is made of aluminum alloy, very sturdy and durable.
- Easy to use
This device is very easy to use, users just need to place the blade on the glass and press firmly to break the glass. For cutting seat belts, users just need to place the wire on the cutting blade and pull to cut the wire.
Baseus SharpTool Series Emergency Hammer Pro is a multi-purpose safety equipment product that helps users confidently deal with emergency situations. It is a useful tool for those using road vehicles or in extreme sports activities.
This tool has three main functions:
Escape hammer: Baseus SharpTool Series Emergency Hammer Pro has a powerful hammer head made from high-quality materials, helping to break glass or car windows in an emergency situation. When necessary, you can use this hammer head to create a strong impact on the glass door and escape from the car.
Safety cutter: The product also comes with an integrated safety cutter blade. This blade can be used to cut seat belts or straps if you are trapped in a vehicle or in another emergency situation. The blade is designed safely, helping you cut quickly and effectively without endangering yourself.
Signal light: With 4 lighting modes, it helps you easily operate in the dark, signal for help and ward off natural dangers.
Package included:
1 xEmergency Hammer Pro
1 xUSB-C cable
Free Shipping Over $59
Free Shipping on Orders Over $59
See more details about shipping on our Shipping policy page.
Free Shipping Over $59
Free Shipping on Orders Over $59
See more details about shipping on our Shipping policy page.
7-Day Money Back Guarantee
Returns
Customers can return the item to us in its original condition within 7 days of receipt.
See our return policy for more details about what is needed for a smooth return process.
7-Day Money Back Guarantee
Returns
Customers can return the item to us in its original condition within 7 days of receipt.
See our return policy for more details about what is needed for a smooth return process.
Hassle-Free Warranty
More infoation about how to warranty can be found in our Warranty Page.
Hassle-Free Warranty
More infoation about how to warranty can be found in our Warranty Page.