Refund Policy

Thank you for shopping at baseus.com.au. We strive to ensure your complete satisfaction with every purchase. If you’re not entirely happy with your order, we’re here to help.

1. Eligibility for Refunds & Returns

To qualify, items must be:
- Unused, in original packaging, and in resalable condition.
- Accompanied by a proof of purchase (order number/receipt).

All refunds will be processed within 3 business days after the warehouse confirms receipt of the returned items. After we issue the refund, it may take up to 7-15 business days to reflect in your original payment method.

If you haven't received your refund for a long time after we process your refund, please check with the paying bank.

2. Non-refundable situation

- A package with visible wear or damage

- Lost or stolen products

- Labels, machine serial numbers, waterproof marks, anti-counterfeiting marks, etc. torn up or altered.

- Free products

- Repairs through 3rd parties

- Purchases from unauthorized resellers

- Items that are not from Baseus

- The product was used or dismantled

3.Contact Us

For questions, email [crazywh2024@gmail.com]