Baseus Security S1 Outdoor Camera 2K White
- Forever Power
- Built-in 8GB Storage
- 145° Wide-Angle View
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Shipping & Return Policy
Shipping & Delivery
1.1 Shipping Fee
Free Shipping on Orders Over $59 AUD.
There is a shipping fee of $10 for orders under $59 AUD.
1.2 Shipping Zones
The delivery time for items is as follows:
Shipped From: Australia
Delivery Time: 5-11 Business days
During Black Friday, expect extended delivery times due to high demand and increased order volume.
1.3 Delivery Areas
Our website products can support Australia delivery.
1.4 Taxes and Duties
The purchase price does NOT include import duties, VAT, and other taxes and fees.
1.5 Frequently Asked Questions
Q: Can I change the shipping address of my order?
A: Orders can be edited or canceled only before the shipment via our customer support team contact.aus@baseus.com. We cannot change the shipment information once the product is en route.
Q: The logistics track has not been updated after shipment. What should I do?
A: If the logistics track has not been updated after 7 days, please contact us. If within 7 days, please wait patiently.
Q: Why did I only receive part of my order?
A: We might have divided your order into several packages. Perhaps those packages are delivered on different time. Please wait 7 days and contact us for logistic tracking.
Q:When logistics information indicates that the package has been delivered, but nothing arrives, what should I do?
A: It is recommended that first you call the local post office to confirm and check the surrounding environment again for parcels. Please contact us, we would love to help you.
Q: What do I need to do when I received a different product instead of what I ordered?
Please contact customer support at contact.aus@baseus.com
Return & Refunds
Baseus has implemented an easy and straightforward return policy for customers. Within the validity warranty period, customers are entitled to free return, exchange, and repair services in compliance with relevant regulations.
2.1 7-Day No Reason Return and 30-Day After-Sales Guarantee
- Within 7 business days of receiving a product if the product has no manufacturing defect and is still in new condition.
- Within 30 business days of receiving a product if the product has a manufacturing defect.
2.2 How to start a return
- Contact the Baseus customer service team by email at contact.aus@baseus.com to obtain a return shipping address with the following information:
-
Order number
-
Proof of purchase
-
Video or photo of the faulty product (if applicable)
- Request for a Return in the email.
-You will receive an email with the return process with address and precautions.
2.3 Return shipping cost
For non-quality related warranty claims, buyer is responsible for shipping costs. The seller is responsible for shipping costs if he requests a return for product inspection.
Shipping costs should be covered by the buyer in the following situations:
- Customer issues (dislike, unwanted)
- Returning products for any reason other than a proven defect
- Warranty claims on items taken outside the original country of purchase
- Buyer's accidental returns
- Returning incorrect items
- Returning items claimed to have defects but found by Baseus quality control to be in working condition
- Returning defective items in international shipping
- Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
If the shipping item is over $39, please consider using a shipping service that provides tracking, or purchasing shipping insurance. Otherwise, Baseus cannot guarantee items are successfully returned.
2.4 Refund Policy
All refunds will be processed within 3 business days after the warehouse confirms receipt of the returned items. After we issue the refund, it may take up to 7-15 business days to reflect in your original payment method.
If you haven't received your refund for a long time after we process your refund, please check with the paying bank.
Non-refundable situation
- A package with visible wear or damage
- Lost or stolen products
- Labels, machine serial numbers, waterproof marks, anti-counterfeiting marks, etc. torn up or altered.
- Free products
- Repairs through 3rd parties
- Purchases from unauthorized resellers
- Items that are not from Baseus
- The product was used or dismantled
Shipping & Return Policy
Shipping & Delivery
1.1 Shipping Fee
Free Shipping on Orders Over $59 AUD.
There is a shipping fee of $10 for orders under $59 AUD.
1.2 Shipping Zones
The delivery time for items is as follows:
Shipped From: Australia
Delivery Time: 5-11 Business days
During Black Friday, expect extended delivery times due to high demand and increased order volume.
1.3 Delivery Areas
Our website products can support Australia delivery.
1.4 Taxes and Duties
The purchase price does NOT include import duties, VAT, and other taxes and fees.
1.5 Frequently Asked Questions
Q: Can I change the shipping address of my order?
A: Orders can be edited or canceled only before the shipment via our customer support team contact.aus@baseus.com. We cannot change the shipment information once the product is en route.
Q: The logistics track has not been updated after shipment. What should I do?
A: If the logistics track has not been updated after 7 days, please contact us. If within 7 days, please wait patiently.
Q: Why did I only receive part of my order?
A: We might have divided your order into several packages. Perhaps those packages are delivered on different time. Please wait 7 days and contact us for logistic tracking.
Q:When logistics information indicates that the package has been delivered, but nothing arrives, what should I do?
A: It is recommended that first you call the local post office to confirm and check the surrounding environment again for parcels. Please contact us, we would love to help you.
Q: What do I need to do when I received a different product instead of what I ordered?
Please contact customer support at contact.aus@baseus.com
Return & Refunds
Baseus has implemented an easy and straightforward return policy for customers. Within the validity warranty period, customers are entitled to free return, exchange, and repair services in compliance with relevant regulations.
2.1 7-Day No Reason Return and 30-Day After-Sales Guarantee
- Within 7 business days of receiving a product if the product has no manufacturing defect and is still in new condition.
- Within 30 business days of receiving a product if the product has a manufacturing defect.
2.2 How to start a return
- Contact the Baseus customer service team by email at contact.aus@baseus.com to obtain a return shipping address with the following information:
-
Order number
-
Proof of purchase
-
Video or photo of the faulty product (if applicable)
- Request for a Return in the email.
-You will receive an email with the return process with address and precautions.
2.3 Return shipping cost
For non-quality related warranty claims, buyer is responsible for shipping costs. The seller is responsible for shipping costs if he requests a return for product inspection.
Shipping costs should be covered by the buyer in the following situations:
- Customer issues (dislike, unwanted)
- Returning products for any reason other than a proven defect
- Warranty claims on items taken outside the original country of purchase
- Buyer's accidental returns
- Returning incorrect items
- Returning items claimed to have defects but found by Baseus quality control to be in working condition
- Returning defective items in international shipping
- Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
If the shipping item is over $39, please consider using a shipping service that provides tracking, or purchasing shipping insurance. Otherwise, Baseus cannot guarantee items are successfully returned.
2.4 Refund Policy
All refunds will be processed within 3 business days after the warehouse confirms receipt of the returned items. After we issue the refund, it may take up to 7-15 business days to reflect in your original payment method.
If you haven't received your refund for a long time after we process your refund, please check with the paying bank.
Non-refundable situation
- A package with visible wear or damage
- Lost or stolen products
- Labels, machine serial numbers, waterproof marks, anti-counterfeiting marks, etc. torn up or altered.
- Free products
- Repairs through 3rd parties
- Purchases from unauthorized resellers
- Items that are not from Baseus
- The product was used or dismantled
Power source:Battery Powered
Connectivity protocol:Wi-Fi
Mounting type:Wall Mount
Video capture resolution:1920p
Wireless communication technology: Wi-Fi
Effective video resolution:1920
Viewing angle:145 Degrees
Night vision range:8 Meters
Item dimensions L x W x H:50 x 80 x 30 millimetres
Item Weight:400 g
2K
10400mAh (180 Days)
Built-in EMMC: 8GB
Compatible with Homestation
Two-way Audio
IP67
-20°C - 50°C
AI Function: Human/Zone detection
Included components:
Home station*1 Camera*2
Power adapter*1
RJ45 Ethernet Cable*1
USB-A to USB-C Charging Cable*1
Screw Mount*2
Fixing Screws*4
Expansion Screw Plugs*4
Hard Drive Screws*4
Reset Pin*1
QSG*1
Product description
Battery Life: Our camera comes equipped with a 9600mAh battery, offering an impressive 270 - day battery life. ensuring even longer - lasting performance without the need for constant recharging.
Visual Clarity: Boasting a 2K resolution, our camera captures incredibly detailed images and videos. Whether it's monitoring your front door, garage, or interior rooms, you'll be able to see everything in crisp clarity. The advanced night vision, with the help of integrated spotlight and color night vision capabilities, ensures that your property is well - monitored even in the darkest of nights. The 145° field of view allows for a wide - angle coverage, leaving no blind spots.
Privacy Protection: We understand the importance of your privacy. That's why our system requires no subscription. The built - in 16GB EMMC in the homestation serves as a reliable local storage option. And if you need more space, you can expand it up to 16TB. All your video data stays within the safety of your home, giving you full control over your security information.
Smart AI Technology: Our camera is powered by smart AI. It features human and zone detection. The human detection function can accurately identify people, reducing false alarms caused by animals or inanimate objects moving in the wind. The zone detection allows you to set specific areas of interest, so you only get alerted when there's activity in those zones.
Durability and Weather Resistance: With an IP67 rating, this camera is fully waterproof and dustproof. It can withstand harsh weather conditions, from heavy rain to dust storms. Moreover, it can operate in temperatures ranging from - 20°C to 50°C, making it suitable for use in various climates around Australia. Whether it's the hot summer days or the cold winter nights, our camera will keep working flawlessly.
Package Contents: When you purchase our security camera system, you'll receive a homestation1, camera2, power adapter1, RJ45 Ethernet Cable1, USB - A to USB - C Charging Cable1, screw mount2, fixing screws4, expansion screw plugs4, hard drive screws4, reset pin1, and QSG1. The product dimensions are 250185*155mm and it weighs 1930g in total, with the N1 Plus weighing 266g and the H1 weighing 550g. The dimensions of N1 Plus are 71.58mm (length) * 51.7mm (width) * 92.93mm (height), and for H1 are 106.87mm (length) * 76.31mm (width) * 140.12mm (height).
Free Shipping Over $59
Free Shipping on Orders Over $59
See more details about shipping on our Shipping policy page.
Free Shipping Over $59
Free Shipping on Orders Over $59
See more details about shipping on our Shipping policy page.
7-Day Money Back Guarantee
Returns
Customers can return the item to us in its original condition within 7 days of receipt.
See our return policy for more details about what is needed for a smooth return process.
7-Day Money Back Guarantee
Returns
Customers can return the item to us in its original condition within 7 days of receipt.
See our return policy for more details about what is needed for a smooth return process.
Hassle-Free Warranty
More infoation about how to warranty can be found in our Warranty Page.
Hassle-Free Warranty
More infoation about how to warranty can be found in our Warranty Page.