Color
Baseus Bowie MZ10 True Wireless Earphones
- 10mm Large Diaphragm
- 4-Mic Communication Noise Cancellation
- Bluetooth 5.2
- 0.06s Ultra-Low Latency
- 25dB Noise Cancellation
Shipping & Return Policy
Shipping & Delivery
1.1 Shipping Fee
Free Shipping on Orders Over $59 AUD.
There is a shipping fee of $10 for orders under $59 AUD.
1.2 Shipping Zones
The delivery time for items is as follows:
Shipped From: Australia
Delivery Time: 5-11 Business days
During Black Friday, expect extended delivery times due to high demand and increased order volume.
1.3 Delivery Areas
Our website products can support Australia delivery.
1.4 Taxes and Duties
The purchase price does NOT include import duties, VAT, and other taxes and fees.
1.5 Frequently Asked Questions
Q: Can I change the shipping address of my order?
A: Orders can be edited or canceled only before the shipment via our customer support team crazywh2024@gmail.com. We cannot change the shipment information once the product is en route.
Q: The logistics track has not been updated after shipment. What should I do?
A: If the logistics track has not been updated after 7 days, please contact us. If within 7 days, please wait patiently.
Q: Why did I only receive part of my order?
A: We might have divided your order into several packages. Perhaps those packages are delivered on different time. Please wait 7 days and contact us for logistic tracking.
Q:When logistics information indicates that the package has been delivered, but nothing arrives, what should I do?
A: It is recommended that first you call the local post office to confirm and check the surrounding environment again for parcels. Please contact us, we would love to help you.
Q: What do I need to do when I received a different product instead of what I ordered?
Please contact customer support at crazywh2024@gmail.com
Return & Refunds
Baseus has implemented an easy and straightforward return policy for customers. Within the validity warranty period, customers are entitled to free return, exchange, and repair services in compliance with relevant regulations.
2.1 7-Day No Reason Return and 30-Day After-Sales Guarantee
- Within 7 business days of receiving a product if the product has no manufacturing defect and is still in new condition.
- Within 30 business days of receiving a product if the product has a manufacturing defect.
2.2 How to start a return
- Contact the Baseus customer service team by email at crazywh2024@gmail.com to obtain a return shipping address with the following information:
-
Order number
-
Proof of purchase
-
Video or photo of the faulty product (if applicable)
- Request for a Return in the email.
-You will receive an email with the return process with address and precautions.
2.3 Return shipping cost
For non-quality related warranty claims, buyer is responsible for shipping costs. The seller is responsible for shipping costs if he requests a return for product inspection.
Shipping costs should be covered by the buyer in the following situations:
- Customer issues (dislike, unwanted)
- Returning products for any reason other than a proven defect
- Warranty claims on items taken outside the original country of purchase
- Buyer's accidental returns
- Returning incorrect items
- Returning items claimed to have defects but found by Baseus quality control to be in working condition
- Returning defective items in international shipping
- Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
If the shipping item is over $39, please consider using a shipping service that provides tracking, or purchasing shipping insurance. Otherwise, Baseus cannot guarantee items are successfully returned.
2.4 Refund Policy
All refunds will be processed within 3 business days after the warehouse confirms receipt of the returned items. After we issue the refund, it may take up to 7-15 business days to reflect in your original payment method.
If you haven't received your refund for a long time after we process your refund, please check with the paying bank.
Non-refundable situation
- A package with visible wear or damage
- Lost or stolen products
- Labels, machine serial numbers, waterproof marks, anti-counterfeiting marks, etc. torn up or altered.
- Free products
- Repairs through 3rd parties
- Purchases from unauthorized resellers
- Items that are not from Baseus
- The product was used or dismantled
Shipping & Return Policy
Shipping & Delivery
1.1 Shipping Fee
Free Shipping on Orders Over $59 AUD.
There is a shipping fee of $10 for orders under $59 AUD.
1.2 Shipping Zones
The delivery time for items is as follows:
Shipped From: Australia
Delivery Time: 5-11 Business days
During Black Friday, expect extended delivery times due to high demand and increased order volume.
1.3 Delivery Areas
Our website products can support Australia delivery.
1.4 Taxes and Duties
The purchase price does NOT include import duties, VAT, and other taxes and fees.
1.5 Frequently Asked Questions
Q: Can I change the shipping address of my order?
A: Orders can be edited or canceled only before the shipment via our customer support team crazywh2024@gmail.com. We cannot change the shipment information once the product is en route.
Q: The logistics track has not been updated after shipment. What should I do?
A: If the logistics track has not been updated after 7 days, please contact us. If within 7 days, please wait patiently.
Q: Why did I only receive part of my order?
A: We might have divided your order into several packages. Perhaps those packages are delivered on different time. Please wait 7 days and contact us for logistic tracking.
Q:When logistics information indicates that the package has been delivered, but nothing arrives, what should I do?
A: It is recommended that first you call the local post office to confirm and check the surrounding environment again for parcels. Please contact us, we would love to help you.
Q: What do I need to do when I received a different product instead of what I ordered?
Please contact customer support at crazywh2024@gmail.com
Return & Refunds
Baseus has implemented an easy and straightforward return policy for customers. Within the validity warranty period, customers are entitled to free return, exchange, and repair services in compliance with relevant regulations.
2.1 7-Day No Reason Return and 30-Day After-Sales Guarantee
- Within 7 business days of receiving a product if the product has no manufacturing defect and is still in new condition.
- Within 30 business days of receiving a product if the product has a manufacturing defect.
2.2 How to start a return
- Contact the Baseus customer service team by email at crazywh2024@gmail.com to obtain a return shipping address with the following information:
-
Order number
-
Proof of purchase
-
Video or photo of the faulty product (if applicable)
- Request for a Return in the email.
-You will receive an email with the return process with address and precautions.
2.3 Return shipping cost
For non-quality related warranty claims, buyer is responsible for shipping costs. The seller is responsible for shipping costs if he requests a return for product inspection.
Shipping costs should be covered by the buyer in the following situations:
- Customer issues (dislike, unwanted)
- Returning products for any reason other than a proven defect
- Warranty claims on items taken outside the original country of purchase
- Buyer's accidental returns
- Returning incorrect items
- Returning items claimed to have defects but found by Baseus quality control to be in working condition
- Returning defective items in international shipping
- Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
If the shipping item is over $39, please consider using a shipping service that provides tracking, or purchasing shipping insurance. Otherwise, Baseus cannot guarantee items are successfully returned.
2.4 Refund Policy
All refunds will be processed within 3 business days after the warehouse confirms receipt of the returned items. After we issue the refund, it may take up to 7-15 business days to reflect in your original payment method.
If you haven't received your refund for a long time after we process your refund, please check with the paying bank.
Non-refundable situation
- A package with visible wear or damage
- Lost or stolen products
- Labels, machine serial numbers, waterproof marks, anti-counterfeiting marks, etc. torn up or altered.
- Free products
- Repairs through 3rd parties
- Purchases from unauthorized resellers
- Items that are not from Baseus
- The product was used or dismantled
| Specification | |||
|
Brand |
Baseus |
Model |
NGTW340001 (Black); NGTW340102(White) |
|
Material |
ABS + PC |
Color |
Black; White |
|
Bluetooth Version |
5.2 |
Weight |
approx. 40.8 g |
|
Operating Distance |
10m |
Operation Time |
4.5 h (without case); 20 h (with case) |
|
Rechargeable Battery |
35 mAh/0.135 Wh (headphones); 400 mAh/1.48 Wh (charging case) |
Charging Interface |
Type-C |
|
Charging Time |
approx. 1.5 h |
Frequency Response |
20 Hz - 20 kHz |
Description:
- 2 modes of operation:Baseus headphones have 2 modes of operation so that you can adjust them to your needs. The first - noise cancellation mode - will let you lose yourself in your favorite songs, as it easily reduces outside noises. However, want to hear what's going on around you. Choose Transparency mode, so you'll no longer miss an important announcement at the airport or train station.
- Made for talking:Baseus MZ10 is equipped with 4 microphones so you can freely make phone calls. What's more, they minimize outside noises, ensuring that your caller will always hear every word you say.
- Wireless connection:What sets Baseus headphones apart is the latest Bluetooth 5.2 technology, which guarantees a stable and wireless connection of up to 10 meters. What's more, it will provide excellent and deep bass, as well as clear and soft vocals. With Baseus you will fall in love with your favorite songs all over again!
- Gaming experience:Are you an avid gamer. Are you looking for the right equipment for you. Baseus headphones will be the perfect choice! Equipped with DCLL technology, they provide ultra-low latency of 0.06 seconds. This makes audio-visual synchronization at an excellent level! Put on the headphones and win more games.
- Comfort of use:Baseus headphones are designed with comfort in mind. They will automatically connect to your chosen device as soon as you take them out of the case. What's more, when you put them in your ears, the music will start flowing right away. Baseus will provide you with a unique user experience!
- Easy to use:Baseus also provides ease of use. You can freely switch the headphones between 2 devices so you never miss anything exciting! What's more, the headphones are equipped with a multi-functional control panel that allows you to turn your music on or off, rewind, answer calls, or launch a voice assistant, among other things. From today, you can control your device with just a few clicks!
- Even more possibilities:The dedicated Baseus App gives you even more possibilities. With its help you can, among other things, locate your headphones, see the actual battery status, switch modes, or change button settings. Install it on your phone and get more options!
- Long working time:The Baseus headphones are equipped with a large rechargeable battery that provides a long working time. They can serve you up to 4.5 hours on a single charge, but you can extend this time to 20 hours with the charging case. This way you can enjoy uninterrupted music, even during a long trip!
Package Included:
1 x Pair of Bluetooth Earphones
1 x Charging Case
1 x USB to Type-C 3A 0.3m Charging Cable
4 x Ear Tips
Free Shipping Over $59
Free Shipping on Orders Over $59
See more details about shipping on our Shipping policy page.
Free Shipping Over $59
Free Shipping on Orders Over $59
See more details about shipping on our Shipping policy page.
7-Day Money Back Guarantee
Returns
Customers can return the item to us in its original condition within 7 days of receipt.
See our return policy for more details about what is needed for a smooth return process.
7-Day Money Back Guarantee
Returns
Customers can return the item to us in its original condition within 7 days of receipt.
See our return policy for more details about what is needed for a smooth return process.
Hassle-Free Warranty
More infoation about how to warranty can be found in our Warranty Page.
Hassle-Free Warranty
More infoation about how to warranty can be found in our Warranty Page.